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Terms & Conditions when ordering form Crystal Angel Wings

1) how to place an Order:-

The easiest, simplest, fastest and most efficient way to order is to use the shopping basket provided in our Online Store. You can order goods and pay for them using your credit/debit card. with PayPal or bank transfer

If you prefer and especially useful for our overseas clients you may send your request to us via email clearly stating what you wish to purchase, we can then send an invoice
Either way, please remember to include the address where you would like us to send the goods to.
Also, remember to include an email address and telephone number where we can contact you should we need to contact you.



2) Payment:-

All goods and services supplied by us must be paid for in Pounds Sterling.
We cannot accept payment in currencies other than British Pounds Sterling.
We accept Visa, MasterCard and Maestro as well as bank transfers, personal cheques and building society cheques.
If you live outside of the UK and pay by credit/debit card, we will take the cost of goods ordered (plus shipping if applicable) in British Pounds Sterling. Your own credit/debit card company will convert this to your local currency at their own exchange rate.
The cost of shipping will be added to your order,
Please make any cheques payable to Tracy Hatch.
*Free shipping only applies to orders delivered to the UK


3) Delivery:-

Goods ordered will be packed and dispatched by us generally using first class post via Royal Mail. However, there may be times when we choose to use a courier service as we are able to track your package and we reserve the right to do this if we feel that the situation demands it.
In most cases, we will endeavour to dispatch goods within 72 hours, but in any event, goods will be dispatched within 28 days.
Please recognize that there will be times when we have to source a particular item(s) and in these instances, we will let you know and give you an estimated delivery date.


4) Delivery Outside of the United Kingdom:-

We can deliver worldwide. please contact us if your country isn't listed when you check out your basket,
all our prices are for delivery inside the UK

you can also send us an enquiry from any product page to get a shipping quote or to request an invoice


5) Postage & Packaging (Shipping) :-
All postage stated on the website is for the UK only if you are buying outside of the UK and your country
isnt listed please contact us and we will be happy to assist you.

The cost of this will be added to your order unless your order has qualified for free postage


6) Non Receipt of your order by You:-

Please inform us as soon as possible if you do not receive your goods within a reasonable time frame. UK- 14 days and USA 28 days


7) Damaged Goods:-

We will endeavour to pack and wrap, with great care, everything you order from us. However, we recognise that there will be times when, for whatever reason, the goods you receive will have suffered damage in the post. In these circumstances, please contact us as soon as possible so that we may discuss the matter and help to reach an agreement where you will be happy.


8) What to do if You Don't like the Goods Delivered:-

We like to make you Happy so we offer a complete satisfaction guarantee, you are under no obligation whatsoever to keep a purchase of something that, for whatever reason, you don't like.
Should you not be 100% completely happy with the goods you receive from us, please contact us immediately so that we may Firstly, make arrangements for their return, and secondly, make arrangements to refund the purchase price to you

(the refund will only be given once the goods are safely received back in the condition they were sent and unused, we reserve the right to charge for damages if the buyer has not taken reasonable steps to ensure the package is returned to us safely, if the item arrives back damaged no refund will be given by Crystal Angel Wings.

If it is your intention to return, we would ask that you contact us as soon as possible and that you DO NOT send any goods back to us without notifying us and acquiring a contact name for the person dealing with your order.
Any goods that you do wish to send back to us must be re-wrapped and re-packaged carefully and securely and arrive back undamaged.
Please note that you are responsible for the cost of postage and packaging (shipping) on any goods that you wish to return to us.
Goods that you do intend to return to us, should be returned to us within 14 days of your receiving them.

please note that bespoke or tailor made items are excluded from the above guarantee


9) If we are Out of Stock:-

Should we be out of stock on any particular item, we will do our best to contact you straight away and let you know so that you may amend or cancel your order.


10) Healing/ Reading Disclaimer:- (by law we must have this disclaimer)

Crystal healing and other types of energy work are not to be considered as a substitute for traditional medical treatment or veterinary care
If either you, or someone you know (including animals), has a serious health issue, you or they should consult their own doctor and/or other appropriate professional medical practitioner, and make complementary healing part of a complete health care programme.
In addition to the above statement, and due to changes in UK Law enacted on 26th May 2008, we would also like to point out that when we talk about, discuss or hand out literature relating to the healing properties of crystals and stones, or any other alternative healing method we are communicating to you our own personal beliefs and the results of our own extensive research.
Just because a crystal or stone, oil etc is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you, personally, will definitely experience, or benefit from, any such properties.
Any information you receive, whether orally, in written form or electronically, relating to crystals and stones or oils and other healing methods purchased from us should be received and understood in the above context.
For our part, we will consider that any purchases you make of oils, crystals, minerals, stones and/or jewellery from us, are made on the basis of your own freedom of choice.

disclaimer applies to all information this site & in all my products on this site. Crystal healing & other holistic therapies should be used with the understanding that it is part of a holistic treatment plan. It's not meant to take the place of standard medical or psychological treatment, but to accompany & work alongside with it. The information contained herein is metaphysical in nature & does not claim to heal or cure.

(OK, sorry guys had to get that outta the way for legal reasons.)



11) Representation of Goods Offered for Sale:-

Please note that the photographs displayed on this website are intended to provide you with an accurate representation as possible of each piece.
Owing to the large numbers of differing makes and models of computers, screens and printers available for viewing these images, and the vast range of settings available to each user, we cannot guarantee that every piece offered for sale will exactly match the colour and tone as viewed on the computer equipment that you are using.


12) Selection of Individual Pieces:-

Please note that if you are buying something from our Unique Pieces section or something advertised by us as a unique or "one-off" piece or crystals, you will receive the actual piece advertised. In all other instances, you cannot pick a particular piece from a particular photograph.
All photographs are intended to give you an idea of what each piece will look like - but please bear in mind that as all items are naturally occurring, some differences in colour, shading, shape, size, pattern, lustre and hue, will be inevitable.
However, you can be assured that each piece you buy will be substantially the same as the piece indicated in the photographs.


13) Contract:-

Please be aware that in purchasing goods or services over the internet you are entering into a legally binding contract.


14) Title Claim:-

All goods supplied remain the property of Crystal Angel Wings until such time as they are paid for in full. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with Crystal Angel Wings until full payment has been received from the buyer.

in the event of non-payment Crystal Angel Wings shall be entitled to repossess the goods, or in the event of the buyer declaring bankruptcy, Crystal Angel Wings shall be entitled to the proceeds of any resale of the goods in the hands of the liquidator, receiver or trustee.


15) Copyright permission:-
we all like to share so if you wish to share pictures or information from our website please link back to our site and give appropriate credit
eg if you use text from our site there must be a written explanation of the website it was taken from and a hyperlink and the same applies for any photos used


All photographs and images on this website that are not accredited have been taken by crystal angel wings. As such, we assert our copyright over all images displayed on this website and they shall be considered as the Intellectual Property of crystal angel wings.
No photograph or image shall be copied, either manually or electronically, without the express written permission of crystal angel wings and if permission is given we shall require an acknowledgement and link back to each photograph information or image so used.
Breach of our copyright may involve us in contacting you and requesting you to remove or take down any of our photographs and/or images that have been used illegally.


16) Delayed Delivery:-
If you place an order with us and make payment to us for that order, but at the time of placing the order, or subsequently, find that you are unable to take delivery of that order, we will initially work with you to find a mutually agreeable delivery date. However, in no circumstances will we hold the goods for longer than 14 days. If after 14 days you are still unable to take delivery from us we will, at our discretion and at our instigation, cancel the order and refund to you in full all monies paid. All items in your order will then be re-advertised for sale in the normal manner.



17) Distance Selling Regulations:-

Under the "Consumer Protection (Distance Selling) Regulations" you have the right to cancel your order within 14 days after the day you receive delivery from us.
If it is your intention to do this, we would ask that you contact us as soon as possible and that you do not send any goods back to us without notifying us and acquiring a contact name for the person dealing with your order.
The regulations state we must provide you with a full refund for the goods within 30 days of the cancellation - and we will be more than happy to do this.
Any goods so returned to us must be returned in the condition that you received them and you must pay any return postage/shipping costs yourself.
If you find that you have to return any goods to us, we recommend that you use a trackable postage system.


18) Import Duties and Other Taxes:-

When we deliver items to addresses outside of the UK please be aware that the government and/or tax authorities of the country that you live in may impose certain import duties, taxes and levies on the goods that you have ordered from us.
In all instances it is your responsibility to pay these charges and no claim for refund, restitution or compensation on crystal angel wings will be entertained.
For further guidance, we recommend that you consult with your countries tax authorities.


19) Law:-

Crystal Angel Wings is based in the UK and is regulated by UK Law.
Any dispute you may have with us, where it is necessary to resolve that dispute in a court of law, will be heard in a court within the UK and under the auspices of the appropriate UK law.


20) Tailor made or Personalised Goods and Services:- (including courses)

tailor made/personal services can only be cancelled within seven days of the initial booking. for personal handmade items in general we will not start making personalised gifts until after seven days (if client wishes for us to make the item within the first 7 days of when payment was made, and then decides to cancel within those 7 days crystal angel wings will refund payment after crystal angel wings custom costs have been deducted from the total) payment will be taken before an item is made a photographed of the finished item will be sent to the client before item is posted if any changes need to be made this will be done until the client has agreed and accepted the item . once the client is happy the item will be posted and is no longer refundable.



20 A) Cancellation Of Appointments
Healing therapies sessions may be cancelled without charge up to three days before treatment date, after this a deposit will be charged, in case of no shows no refunds will be given, if you could not attend or needed to cancel last minute due to reasonable/ emergency situation you will be able to re-book your session for a later date but no refunds will be given


21) Statutory Rights:-

None of the above Terms and Conditions will affect the consumer's statutory rights.


22) Variation of Terms & Conditions and Special Offers:-

We reserve the right to vary, amend and/or alter any and all of these Terms & Conditions as and when we deem fit.
We also reserve the right to vary, amend and/or alter, and the right to withdraw completely, any special offers or discounts or incentives that we may have advertised on this site or in our promotional material.


23) Cookies:- As with all website we use cookies to help us improve, promote and protect our services to provide you with a better service, by continuing to use our website you are consenting to receive cookies sent by our website

24) Acceptance:-

By placing an order with us, it is deemed to be an acceptance that you have read, understood and accept each and every one of these terms and conditions.